Return Policy
FIFA Store offers 30 Days Free Returns on eligible items. Please review the return requirements below and contact customer service before sending any item back.
30 Days Free Returns
You may request a return within 30 days of receiving your order. All returns must be approved by customer service first so we can provide the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
Return Eligibility
To be eligible for a return, your item must meet the return conditions below.
- The return request is made within 30 days of delivery.
- The item is unused, unworn, unwashed, and in its original condition.
- All original tags, packaging, accessories, and included materials are returned with the item.
- The item is not listed as final sale or non-returnable at the time of purchase.
Non-Returnable Items
Some items may not be eligible for return. Non-returnable items may include:
- Items marked final sale, clearance final sale, or non-returnable.
- Items that have been used, worn, washed, damaged, altered, or missing original tags.
- Personalized, customized, or made-to-order items, unless defective or incorrect.
- Gift cards or digital products, if applicable.
- Items returned without prior customer service approval.
How to Start a Return
Before sending anything back, please contact FIFA Store customer service at [email protected].
Include your order number, the item you want to return, the reason for the return, and any helpful photos if the item arrived damaged, defective, or incorrect.
Return Shipping Cost
FIFA Store offers 30 Days Free Returns for eligible approved returns. Customer service will provide return instructions after your return request is reviewed.
Returns that are not approved in advance, are sent to the wrong location, or do not meet the return conditions may not be accepted.
Refund Process
Once your returned item is received and inspected, your refund will be processed to the original payment method when the return is approved.
Refund processing may take 3–15 days after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund to your account.
Exchanges
If you need a different size, color, or item, please contact customer service before returning your order. We will provide the best available instructions based on your request and item eligibility.
Exchange availability may depend on product stock and return approval.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
Please include your order number, a clear description of the issue, and photos of the item and packaging if available. Our customer service team will review your request and provide return or resolution instructions.
Final Sale Rules
Items clearly marked as final sale, clearance final sale, or non-returnable at the time of purchase are not eligible for return unless the item arrives damaged, defective, or incorrect.
If you are unsure whether your item is eligible, contact us before sending it back.
Contact Us
For return instructions, refund questions, exchange requests, or damaged item support, please contact FIFA Store customer service at [email protected]. We are here to help you through the return process clearly and carefully.
